Right of withdrawal for consumers

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession).

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason. The withdrawal period is 30 days from the date,
  • on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods, provided that you have ordered one or more goods as part of a uniform order and these are or will be delivered uniformly, or
  • on which you or a third party named by you, who is not the carrier, have taken possession of the last goods or has taken possession of the last goods, if you have ordered several goods in the context of a uniform order and these are delivered separately, or
  • on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last piece, if you have ordered goods that are delivered in several partial shipments or pieces, or
  • on which you or a third party named by you, who is not the carrier, have taken possession of the first goods or has taken possession of the first goods, if you have concluded a contract for the regular delivery of goods over a fixed period of time.
To exercise the right to cancel, you must inform us (Holz-Jaeger UG (haftungsbeschränkt), Sodbruch 5, 51588 Nümbrecht, Deutschland, Telefonnummer: 02293/907999, E-Mail-Adresse: info@holz-jaeger.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, e-mail). You can use the enclosed sample revocation form for this purpose, but it is not mandatory. You can also fill out and submit the model withdrawal form or another clear declaration electronically on our website https://werkzeug-garten.de/widerrufsbelehrung/. If you make use of this option, we will send you a confirmation of receipt of such revocation without delay (e.g. by e-mail). To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of the revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 30 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us immediately and in any case no later than 30 days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the 30-day period has expired. We will bear the costs of returning the goods if you use the return slip provided by us and the goods are returned to us within Germany. If you send the goods back to us from a country other than Germany, you must bear the costs of the return shipment. The costs of the return shipment vary greatly and depend on the country from which you are returning the goods and the package size and weight. You can find out the costs for a return shipment from your country, for example, via the following link to the logistics provider GLS: https://gls-group.eu/ In the event of defective or incorrect delivery, we always provide a GLS return slip. If the return slip provided by GLS is not used and the goods are returned by another logistics company, the costs of the return shipment must be borne by the customer. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Sample cancellation form

(If you wish to withdraw from the contract, please fill out this form and send it back to us). – To Holz-Jaeger UG (haftungsbeschränkt), Sodbruch 5, 51588 Nümbrecht, Germany, telephone number: 02293/907999, e-mail address: info@holz-jaeger.com – I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the supply of the following service (*) – Ordered on (*)/received on (*) – Name of consumer(s) – Address of consumer(s) – Signature of consumer(s) (only if notice is given on paper) – Date ___________ (*) Delete as appropriate.