Notes on returns and returns of goods

Returns:

    • You can withdraw from the purchase contract within 30 days.
    • Procedure:
      • Please send us an e-mail with the order number of the goods to be returned. We will then send you a returns label by e-mail.
    • The return of goods is free of charge if you use the return slip provided by us.
    • Please note that we only accept returns from our contract logistics provider GLS are available. The return slips are valid for the “store return service”. This means that you must hand in the return shipment to a “GLS Parcel Shop” .
    • If you return the goods to us via another sender, you must bear the costs yourself.
    • We can only provide a GLS return slip if we have also shipped via GLS. This is always done for all deliveries. However, if you have specified a DHL Packstation as the delivery address, you will have to bear the costs of returning the goods yourself. We will then not be able to issue a GLS returns bill.
    • You can find “GLS Parcel Shops” on the GLS website: https://gls-group.eu/
    • You can find the exact legal conditions in our Cancellation policy .
    • If you use the return slip provided by us, no further written information is required in the return shipment. In all other cases please use the withdrawal form or the delivery bill with the return shipment.

Packaging of returned goods:

    • The returned goods must comply with the GLS packaging guidelines. These are available on the website of https://gls-group.eu/
    • This means in a cuboid carton and within the valid packaging dimensions.
    • In the event of improper packaging, we will pass on any costs incurred that are charged to us by GLS.
    • It is best to use our packaging for returning the received goods. Then there are no unnecessary costs.

Condition of returned goods and reimbursement of the purchase price:

    • After returning the goods, you will receive the full sales price incl. paid shipping costs will be refunded.
    • However, this only applies if the goods are undamaged and in mint condition.
    • If you have used and damaged the goods and there is no case of warranty, it is not possible to cancel the purchase. In such a case, please do not return the goods to us. If in doubt, please contact us by email first: info@holz-jaeger.com

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