Notes on returns and returns of goods

Returns:

  • You can withdraw from the purchase contract within 30 days.
  • We offer free returns labels for returns within Germany.
  • In all other countries, the return costs are generally borne by the buyer. The latter is responsible for the proper return shipment.
  • In the event of defective goods or incorrect delivery, we will always provide a return slip free of charge.
  • Procedure for receiving a return slip:
    • Please send us an e-mail with the following information to info@holz-jaeger.com
      • Order number
      • First and last name
      • Country
      • Street and house number
      • Zip code and city
      • Reason for return
      • In the case of defective goods, please attach a picture of the damage
    • We will send you a return slip to your e-mail address if the above requirements are met.
  • Please note that we only accept returns from our contract logistics provider GLS are available. The return slips are valid for the “store return service”. This means that you must hand in the return shipment to a “GLS Parcel Shop” . If you return the goods to us via another sender, you must bear the costs yourself.
  • You can find “GLS Parcel Shops” on the GLS website: https://gls-group.eu/
  • You can find the exact legal conditions in our Cancellation policy .
  • If you use the return slip provided by us, no further written information is required in the return shipment. In all other cases please use the withdrawal form or the delivery bill with the return shipment.

Packaging of returned goods:

    • The returned goods must comply with the GLS packaging guidelines. These are available on the website of https://gls-group.eu/
    • This means in a cuboid carton and within the valid packaging dimensions.
    • In the event of improper packaging, we will pass on any costs incurred that are charged to us by GLS.
    • It is best to use our packaging for returning the received goods. Then there are no unnecessary costs.

Condition of returned goods and reimbursement of the purchase price:

    • After returning the goods, you will receive the full sales price incl. paid shipping costs will be refunded.
    • However, this only applies if the goods are undamaged and in mint condition.
    • If you have used and damaged the goods and there is no case of warranty, it is not possible to cancel the purchase. In such a case, please do not return the goods to us. If in doubt, please contact us by email first: info@holz-jaeger.com

Product innovations 2024

TOP Seller

You can find many more products for gardening and landscaping in the following categories:

Hochwertige Produkte Haus und Garten

tool-garden.com

Online store of Holz-Jaeger UG (haftungsbeschränkt)